Welcome to Designer Jewellery Australia Online Store.

Delivery & Returns & Refunds

We have a good knowledge of shipping routes and choose the convenient shipping path which makes the delivery faster. Considering the far shipping, We offer 6 shipping ways: DHL,FedEx,UPS,TNT,EMS and Air Mail.

Before your order is shipped, We have to process your order and put all your items through its strict quality control tests. Because of this, Total Delivery Time is different from shipping time alone.

 

Total Delivery Time = Shipping Time + Processing Time

 

It takes about several working days for the package travel from our facilities to your destination, The fatest delivery time is 7 days. the exact shipping time is based on the shipping company (DHL,FedEx,UPS,TNT,EMS,Airmail) standard and the shipping method you have chosen.

We offer Free Shipping. Once your order has been despatched you will receive an email confirming your goods are on their way, which will also include a tracking link. Please leave us your correct address and valid phone number! Any loss caused by the incorrect Recipient Address or contact number is on the customers.

Deliveries are subject to stock availability. If we have a problem with your order such as unavailability of an item we will call you. If you are unavailable we will send you an email telling you what action we are taking. Some of our delivery methods allow full trace of your shipment from dispatch until delivered and signed for by you. We use a number of carriers to safeguard delivery to you. Our charges to you cover all postage, packing and insurance up to the value of the goods you are buying.

 

More time to shop - same extraordinary service

DELIVERY FAQS

WHEN WILL MY ORDER BE DISPATCHED?

5-20 Working Day Delivery - Please allow up to five working days for delivery from your order being placed. Next Working Day - Orders must be placed before 3pm Monday to Friday in order to guarantee next working day delivery. Orders placed after 1pm on a Friday will not be shipped until the following Monday. Please note, we do not ship orders during weekends.

Saturday Delivery - Orders must be placed by 3pm Friday to guarantee Saturday delivery.

For security reasons, all orders are subject to verification checks. You will be contacted by email should we require further information to verify your identity and your billing address before confirming the order.

Once your order is dispatched, you will receive an email notification with your tracking information.

Returns

We want you to be able to buy with confidence. That is why we are happy to offer a full refund if you are not 100 per cent happy with your purchase.

Changed your mind? Don’t worry: if for any reason you are not happy with your purchase, you have 28 days to return your item(s). If the item is new and unused, with all the labels and tags intact, and in its original packaging, you’ll get a full refund.

Return exceptions

Please note: if you are returning an online purchase to us via the post we can only offer you a refund and not an exchange. Your purchase can however be exchanged in any of our stores. We are not responsible for goods lost in transit.

Can't make the date?

We don't want you to miss out on something extraordinary, so we'll keep your order in store for 7 days. If your order isn't collected within 7 days, then it will be returned and refunded.

Promotions

Where promotions have been applied, discounts will be applied to each item in the basket. In the event of a return, you will only be refunded the amount paid.

If the order contained a free promotional gift, the gift must be included with the return of any related items. Please note, where promotions have been applied to online orders, you have 28 days to return any an item(s).

Refunds

We will endeavour to process your return on the day we receive your parcel, however, under some circumstances this could take up to 14 days. When the return is processed, you will receive an email confirming your refund. It will usually take five days from receipt of the email for your account to be credited, however some payment providers and payment types can take up to 14 days to credit your account.

Please note: we cannot be held responsible for anything lost or damaged in transit.

Where vogueaucharm.com delivers to?

vogueaucharm.com delivers to many countries, such as 

Australia, Belgium, Brazil, Bulgaria, Canada, Denmark, Finland, France, Germany, Greece, Hungary, Japan, Malaysia, Netherlands, New Zealand, Norway, Poland, South Africa, Spain, Sweden, Switzerland, Turkey, United Kingdom, United States any many others!